A little help with LightlyTools
If a task does not go to plan, there are a few simple things to try first.
Get in touch
LightlyTools is operated from the United Kingdom by Andrew Wallace. This is the operator responsible for the website and the controller of personal information handled in running it.
For questions, problem reports or privacy requests, email zen.lightgames@gmail.com.
Get a task moving again
Check the supported formats and file limits on the tool page. Try a smaller batch, keep a copy of your original, and use an up-to-date browser. For PDF tools, start with an unencrypted, unsigned document.
The Common Questions page explains browser support, downloads and local processing. Each tool also includes specific instructions and limitations.
Reporting a problem
Describe the tool, browser, file format and error message. Avoid sending private files, passwords or unnecessary personal information. There is no form for uploading files to support, and the operator cannot see files you process in your browser.
For a privacy question or request, use the same contact details and say what you need help with. The Privacy Policy explains the distinction between local tool inputs, hosting requests and messages to the operator.
More useful details: Common questions · Privacy Policy · Contact